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Customer Support

PRODUCT CARE

Alemenz products are of the highest quality, handcrafted with care and attention to detail. The following are some care tips you can practice to prolong the lifespan of your Alemenz products.

Mala Care

  •  Refrain from wearing your mala around your wrist for prolonged periods of time as this could put stress on the item and cause it to break. When not in use, place your mala in the included pouch.
  • Avoid exposing your mala to extreme sweat, sunlight, acetone, or wearing it in the shower, pool, or ocean for extended lengths of time.
  • Do not wear them during physical activities.
  • Usage of skin creams, perfumes, or oils may detract from its function as a natural substance.

Tassel Care

  • Please note that the tassel is produced with coated nylon strings.
  • If the tassel becomes a sloppy mess, gently run your damp hands through it.
  • When the tassel shows some wear, you can wet and comb the strands, trim if needed, and let dry overnight.

Bracelet Care

  • We recommend avoiding excessive pulling on the bracelets as it will cause them to wear out over time.
  • Roll them onto your wrists gently!

Care Tips For Your Fine Pieces 

  • Use a polishing cloth for those tarnished silver charms, never use water to clean them.
  • For gemstones malas and bracelets, cleanse them with Sage, Palo Santo, or Selenite crystal.
  • Always use paper towels if you rinse them, never use cloths/towels or acetone to clean them.

MAINTENANCE & REPAIR

Caring for Your Jewellery

Over time, even the most cherished pieces may show signs of wear—it's a natural part of their journey with you.

We're here to help you keep your jewellery looking its best. If your piece ever needs a little love or repair, we’re happy to restore it for you.

Repair & Refresh Pricing:

 Product Fee Shipping Fee (Tracked)
Mala (27 Handknotted) $30 SGD $3.99 by J&T EXPRESS
Mala (108 Handknotted) $70 SGD $3.99 by J&T EXPRESS
Bracelet (Elastic) $5 SGD $3.99 by J&T EXPRESS
Necklace $20SGD $3.99 by J&T EXPRESS

*For a quick response, send us a DM on Instagram @alemenzcrafts *

Send an email to info@alemenz.co and we'll get back to you within 3 working days for international repairs

GEMSTONE BENEFITS CATALOG